How to Repair Scratches in Omega Concrete Countertop Sealer

In the last article, I discussed the debate between staining and scratching of concrete countertop sealers, and I mentioned the importance of repairing any scratches that do occur.

Omega Concrete Countertop Sealer

The Repairing Process

Omega Concrete Countertop SealerTM is easily repairable by either a professional re-application of Omega or by a homeowner process using readily available materials (automotive clearcoat paint touchup pen). The homeowner process is fully explained in a document available after purchase of Omega. The document is designed for you to print out and give to clients upon installation. There is also a Care & Maintenance document provided.

This article focuses on the professional scratch repair process for Omega. The process is straightforward: first clean the countertops, then sand out the scratches, then reapply at least 2 finish coats to restore the surface.

Step One – Clean the countertops

The process is to use a poultice made of baking soda (sodium bicarbonate) and acetone.

Evaluate the extent of the damage. The easiest repair is one where the cuts or scratches don’t penetrate the sealer and expose the underlying concrete. These scratches can be handled with minimal effort: simply proceed to Step 2.

If the scratches were touched up by the client using the CCI Scratch Repair Instructions, then the touchup pen clearcoat should be first removed before resealing. Use a paper towel and straight acetone to scrub away the touchup clearcoat, ensuring all of it has been removed prior to resealing. Proceed to Step 2.

If the cuts or scratches penetrate into the concrete, more work may be needed to restore the countertops. All stains and damage must be eliminated before resealing, otherwise, they will be permanently locked into the concrete.

First, remove any stains that may have occurred. Stains (mustard, wine, etc.) can be bleached out using household bleach. Soak a folded paper towel or cotton ball with straight bleach and set it on the stain. Cover with a plate, cup, or glass to keep the bleach from drying out. Check the stain every 15 minutes until it’s disappeared. Clean up with water and a mild cleaner like Windex. Allow the area to completely dry out.

If the scratches are dark but dry, then oil has penetrated into the concrete. This can be challenging to eliminate, as oil is difficult to get out of the concrete. The process is to use a poultice made of baking soda (sodium bicarbonate) and acetone. Make a paste, thickly smear it over the oil stain, and cover and tape down plastic wrap to prevent the acetone from evaporating. Allow the poultice to sit overnight and draw the oil out. The process may need to be repeated to eliminate as much oil as possible. Bear in mind you may not be able to get all of the oil out of the concrete.

fix concrete countertop sealer

Step 2 – Sand out scratches

Evenly sand to achieve a smooth, well-scuffed surface over the entire surface of the slab.

Once all stains are eliminated, clean the surface that is to be resealed to remove any traces of dirt, oil or other contaminants (like wax). Surface dirt, debris, and oil can be removed by first using household cleaners (Windex, Simple Green, etc.), and then made very clean using a lint-free cloth wetted with a mixture of 50% acetone and 50% water.

Lightly dry sand the surface to be resealed with regular 320 grit sandpaper to remove any ridges in the sealer. Do not sand down to bare concrete. Scratches in the surface will gradually be filled during the resealing process. Evenly sand to achieve a smooth, well-scuffed surface over the entire surface of the slab.

Step 3 – Apply 2 finish coats

Apply 2 finish coats over the sanded areas.

Spot repairs can be done, but there may be a sheen difference between the existing surrounding sealer and the new repair. Ideally, you reseal the whole countertop, seam to seam, in order to maintain an even sheen across the whole slab. No priming is necessary. Apply 2 finish coats over the sanded areas.

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Scratching versus Staining: The debate between coating and penetrating concrete countertop sealers

Concrete countertop sealers can be separated into two basic groups: penetrating treatments and coating sealers. The debate between coatings and treatments has been raging in the concrete countertop industry for decades. Proponents of treatments cite scratching and adhesion issues as reasons not to use coatings.

They are also gun-shy about coatings because about 10 years ago, an unscrupulous company flooded the market with a defective coating that caused disastrous delamination failures on many concrete countertop professionals’ client projects, costing them a lot of money and even putting some of them out of business.

Since then, the several currently popular high-performance urethanes on the market have shown that technology has advanced, and concrete countertop professionals no longer have anything to fear from coatings. Many very successful concrete countertop professionals use coatings exclusively and have done so for years. I have always used coatings, even when they required a full suit respirator, HVLP sprayer and several days to apply properly. The popular urethanes today are applied with a roller.

Concrete Countertops Can Scratch

Here’s the catch: Unless a coating is made of diamonds, it will scratch. There is no way around this. However, I believe that this is far preferable to staining and etching for the following reasons.

There is no countertop surface that should be cut on, ever, except wooden butcher block. Soft surfaces like laminate will scratch, and hard surfaces like granite or quartz will ruin knives.

I’ve always found that customers would rather not have to worry about staining and etching (and watermarks – that should never be an issue) than have something they can cut on.

Cutting is a deliberate act, whereas spills of lemon juice, red wine, oil, etc. are accidental, or at least could be accidentally forgotten and not wiped up.

The deliberate act of cutting can be prevented simply by setting expectations with the clients, putting in the contract and the care and maintenance guide that they can’t cut on the tops and doing so voids the warranty, and if you’re really worried about it, giving them a wooden cutting board with your logo on it as a nice gift.

Setting Expectations with Scratches

Yes, it is still possible to scratch the surface without cutting on it with a knife, for example by dragging a heavy pot with something rough on the bottom across the surface, but if the coating is easily repairable (like Omega Concrete Countertop SealerTM is), and you’ve provided instructions in the care and maintenance guide, the client can easily fix a scratch. (When you purchase Omega, you receive Care and Maintenance and Scratch Repair documents to give to your clients. If you are using some other coating sealer, you should develop your own such documents.)

Setting expectations and educating your clients will prevent problems with scratches. That’s why I advocate coatings. The good ones give total protection against accidental staining and etching, are very reasonably scratch resistant, and it’s easy to prevent and repair scratches.

Clients need to know that scratches need to be fixed, because if liquids get on the scratches they will penetrate down to the bare concrete. Water is not a big deal, that will dry, but oil is very difficult to get out once it’s penetrated, and acids that get to the bare concrete will etch it. Then you essentially have a staining issue, and it can look as bad as stain-prone countertops.

Here are scratches in Omega Concrete Countertop Sealer after months of using it as a cutting board in my own kitchen (as a test to see the effects of such abuse – I would never recommend using concrete as a cutting board!):

Concrete Countertop Sealer, Coating

Note that these scratches are visible only by first wetting the surface. The scratches are nearly invisible when completely dry. However, they should be repaired to prevent oils and staining agents from penetrating and causing stains within the scratches. My next article will focus on scratch repair of Omega.

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